Shipping Policy
Free delivery on every order, dispatched from our Mumbai studio within 48 hours.
This Shipping Policy explains how Maison Aura packs, dispatches and delivers your order. It applies to every order placed on this website, and by placing an order you accept the terms below.
1. Prepaid orders only
We accept prepaid orders only. Payment is made by UPI, Visa, Mastercard or RuPay on our secure checkout. Cash on Delivery (COD) is not available anywhere in India. A ₹50 prepaid discount is applied automatically to every order.
2. Delivery charges
Delivery is free on every order, with no minimum order value. The amount shown at checkout — after the Buy 1 Get 2 Free offer, the ₹50 prepaid discount and delivery — is the final amount and is inclusive of all taxes. There are no hidden charges.
3. Dispatch time
In-stock orders are packed and dispatched from our Mumbai studio within 48 hours of payment confirmation, on working days. Orders placed on Sundays or public holidays are processed on the next working day. If an item is temporarily out of stock we write to you within 24 hours with the option to wait, swap it, or cancel that line for a full refund.
4. Delivery timelines
Once dispatched, orders travel through our courier partners. Typical timelines after dispatch:
| Destination | Estimated delivery |
|---|---|
| Mumbai & Navi Mumbai | 1–2 working days |
| Metro cities | 2–4 working days |
| Other cities & towns | 4–7 working days |
| North-East, J&K, islands & remote pincodes | 7–12 working days |
These windows are estimates, not guarantees. Weather, courier backlogs, festivals and local restrictions can add a few days.
5. Order tracking
As soon as your parcel is handed to the courier we send a tracking link by email and SMS to the contact details you gave at checkout. If you do not receive a tracking update within 3 working days of ordering, please reach out through our contact page with your order number.
6. Address & delivery attempts
- Please enter a complete, accurate address with a reachable mobile number — couriers call before delivery.
- You may change the delivery address before dispatch. Once a parcel is in transit the address cannot be changed.
- After two failed delivery attempts the parcel is returned to us. We will contact you to arrange re-shipment; a re-shipping fee may apply where a delivery is repeatedly refused.
- We do not deliver to P.O. boxes or to addresses outside India.
7. Damaged, lost or incorrect parcels
Every bottle is sealed and wrapped before dispatch. If your parcel arrives damaged, tampered with, or with the wrong item, please report it within 48 hours of delivery with unboxing photos. We will replace it or refund you in full — see Returns & Exchange.
8. Serviceability & cancellations
We ship to most pincodes across India. If your pincode is not serviceable, we inform you within 24 hours of ordering and refund the full amount to your original payment method. Orders may be cancelled free of charge any time before dispatch.
9. International & bulk orders
We currently ship within India only. For international shipping, corporate gifting or bulk orders, please contact the studio.