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Order question, exchange, or a personal recommendation — a real person from our Mumbai studio replies, usually within a couple of hours.
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Order support
Questions about an order, a delivery or an exchange can be sent with the form on this page. Include your order number and we will pick it up from there.
Policies
Delivery timelines, returns and the terms of a prepaid order are set out in full on our policy pages.
Send a note
Use the form opposite and select what the message is about. A perfumer reads every note and replies within one working day.
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Quick answers
Orders dispatch from Mumbai within 48 hours. You will receive a tracking link by email and SMS. Metros typically receive in 2–4 days, the rest of India in 4–7 days.
Yes — unopened bottles in their original seal can be exchanged within 7 days of delivery. Share your order number and we will arrange a pickup.
We do. Minimum order is 25 units, with custom card printing and bulk pricing. Select “Bulk / corporate gifting” above and tell us the quantity and occasion.
We include two complimentary 2ml discovery vials of our choice with every order above ₹1,499. Mention your preferred families in the order note and we will try to match them.