Returns & Exchange
Seven-day exchange on unopened bottles — plus a no-quibble replacement if a parcel arrives damaged.
We want you to love what you wear. If a fragrance is not right, or if a parcel reaches you in less than perfect condition, this policy explains exactly what you can do.
1. The 7-day exchange window
You may request an exchange within 7 days of delivery. To be eligible, the bottle must be unopened, unused and in its original sealed packaging, with the outer wrap, cap and any cellophane intact. Because fragrance is a personal-care product, we can only accept items that have not been opened or sprayed.
2. What can be exchanged
- Unopened bottles in their original seal, within 7 days of delivery.
- Items you wish to swap for a different fragrance of the same value.
- An incorrect item sent by us, in any condition.
3. What cannot be exchanged or refunded
- Opened, sprayed, used or partially used bottles, for hygiene and safety reasons.
- Bottles without their original packaging, seal or cellophane.
- Complimentary discovery vials, free gifts and gift cards.
- Products damaged after delivery through misuse or improper storage.
- Requests made more than 7 days after delivery.
Note that scent is subjective; not liking a fragrance once it has been opened is not a defect and is not covered by this policy.
4. Damaged, defective or incorrect items
If your parcel arrives damaged, leaking, tampered with, or contains the wrong product, please contact us within 48 hours of delivery with:
- A photo or short video of the unopened parcel showing the seal and the shipping label.
- A photo or short video clearly showing the damage or the incorrect item.
- Your order number.
Once verified, we will send a replacement at no cost, or issue a full refund — your choice.
5. How to start an exchange or return
- Write to us through our contact page (or reply to your order-confirmation email) within the eligible window.
- Include your order number, the product name and the reason for the request, with photos where relevant.
- We review the request and confirm approval, usually within one working day.
- We arrange a free pickup from your delivery address through our courier partner.
- On receipt and inspection at our studio, we dispatch the replacement or process your refund.
6. Refunds
- Refunds are issued to the original payment method — the UPI or card account used at checkout. We do not issue cash refunds.
- Once approved, refunds are initiated within 2 working days and typically reflect in your account within 5–7 working days, depending on your bank.
- Where an order is cancelled before dispatch, the full amount including any discount is refunded.
- For exchanges to a higher-value fragrance, the difference is payable at checkout of the new order.
7. Cancellations
You may cancel an order free of charge at any time before it is dispatched. Once a box has left our studio it cannot be recalled, but you can still use the exchange or damaged-items process above after it arrives.
8. Non-returnable for hygiene
For consumer-safety and hygiene reasons, opened fragrance is non-returnable. This is standard for personal-care products across India and does not affect your rights where an item is faulty, damaged or incorrect.